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Conditions

1.The instructor shall make his services as an instructor available to the pupil for the sole purpose of giving the pupil driving tuition at the rate per lesson from time to time agreed.

2.The instructor shall have the right to substitute another suitable instructor for the purposes of giving all or any of the lessons if the instructor is not available for any reason whatsoever.

3.In the event that the instructor is unable to substitute another instructor for a specific appointment, or in the event of mechanical breakdown or other cause, the instructor reserves the right to rearrange the lesson to a time convenient to both parties.

4.The instructor will carry motor insurance covering the pupil whilst driving the tuition vehicle* when accompanied by an instructor or a DSA examiner.

* Where the client provides the vehicle, the client is responsible for providing adequate insurance cover for third party liability, training and test purposes.

5.The lesson shall be paid at the time of lesson being booked.

6.If the pupil fails to give the instructor a minimum of 24 hours notice cancelling any lessons, the pupil shall be liable for the lesson fee in respect of such lesson. All lessons must be paid in full at time of booking at least one lesson in advance.

7.The pupil agrees that they are duly licensed to drive the tuition vehicle. The pupil must inform the instructor immediately should their entitlement to drive change. The pupil must produce both parts of their driving licence before being permitted to drive the tuition vehicle.

7a.Impairment due to alcohol, drugs and medication. The pupil is responsible for ensuring that they present themselves for tuition in a fit and legal state for each lesson. In the event of a pupil presenting themselves for tuition in a condition which the instructor believes they are impaired due to alcohol, drugs or medication the lesson shall be terminated and the lesson charged at full rate.

8.All driving test car hire fees must be paid 2 weeks in advance to reserve the car. In the event of a test being cancelled by the DSA the pupil must claim compensation for any loss directly from the DSA.

8a.Force majeure, in the event of a driving test being terminated when an extraordinary event or circumstance beyond the control of the instructor such as blown light bulb, flat tyre, mechanical breakdown. Where reasonable steps have been taken to avoid such an occurrence and the vehicle was proven to be in good working order prior to the test.

9.Block bookings, payment shall be made in advance of the first lesson in a block, no refund can be claimed if the client decides not to take all of the lessons paid for.

10.Intensive courses, payment shall be made in advance of the first lesson, 8 days notice is required if you wish to cancel a course, no refund shall be given from the 8 day cut off date.

10a.Impairment due to alcohol, drugs and medication. The pupil is responsible for ensuring that they present themselves for tuition in a fit and legal state for each lesson. In the event of a pupil presenting themselves for tuition in a condition which the instructor believes they are impaired due to alcohol, drugs or medication the course shall be terminated and no refund given for the remainder of the course.

11.Discount cards have no monetary value and will only be accepted at the discretion of the instructor.

No part of this agreement affects the statutory rights of the customer.

Complaints and Refunds

All complaints and refunds should be sent to ipass-edinburghdrivingschool@live.co.uk

Refunds shall be made by cheque in the name of the person who made the payment.

ADI code of conduct

Personal Conduct

The instructor will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. The instructor will try to avoid physical contact with the client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business dealings

The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request. The instructor should provide clients with a written copy of there terms of business to include:

  • Legal indemnity of the school/instructor with full address and telephone number at which the instructor or there representative can be contacted.
  • The price and duration of lessons.
  • The price and conditions for use of the school car for the practical driving test.
  • The terms under which cancellation by either party may take.

Procedure for complaints.

The instructor should check a client's entitlement to drive the vehicle and there ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should check that the client has all the necessary documentation to enable them to take the test and that the vehicle is roadworthy. Instructors will advise clients when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the clients' potential for achieving the driving test pass standard. The instructor will not cancel or rearrange the driving test without the clients agreement. In the event of the instructors decision to withhold the use of the school car for the driving test , sufficient notice should be given to the client to avoid the loss of the DSA test fee. The instructor should at all times, to the best of his/her ability, endeavour to teach the client the correct driving skills according to DSA's recommended syllabus.

Advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with the codes of practice set down by the advertising standards authority . Advertising that refers to clients pass rates should not be open to misinterpretation and the basis for which the calculation is made should be made clear.